Lillypilly Designs
Home > Ordering FAQ

Ordering FAQ

Orders/Payment

Orders can be made securely on-line and via phone. All orders must be paid in full prior to shipping. We accept VISA, MASTERCARD, DISCOVER, and AMEX. Orders usually ship within 1-3 business days

 Shipping 

Orders in the US will be shipped via UPS or USPS PRIORITY. Orders shipped to a PO Box must be shipped via USPS PRIORITY. USPS PRIORITY is the least expensive method and usually has the quickest delivery times. All orders over $100.00 shipped via USPS PRIORITY include insurance in the cost quoted.  Please note that a nominal additional charge will apply when adding insurance on orders over $100.00. All orders shipped UPS are trackable and insured. Orders to Alaska and Hawaii can be shipped USPS PRIORITY and UPS 2 DAY only. All orders shipped UPS 3 DAY and UPS 2 DAY and UPS Next Day will be charged at actual cost. International orders are shipped USPS GLOBAL PRIORITY and GLOBAL EXPRESS. All customs and duty charges must be paid by the buyer. Shipping for International orders will be charged at actual cost. We will ship USPS GLOBAL PRIORITY(cheapest method but non-trackable) for orders under $100.00 . For all International orders $100.01 and over, we will ship USPS GLOBAL EXPRESS because it is trackable. Choose USPS GLOBAL EXPRESS if you want the tracking option on orders below $100.00. If your country is not serviced by USPS then a comparable method will be choosen. 

Sales Tax

Only Colorado residents will be charged sales tax if we do not have a valid sales tax number from you on file. Colorado residents please e-mail or mail us a copy of your sales tax license prior to making your order.

Return/Exchange Policy

We want you to be happy with your Lillypilly purchase. We will accept returned items and exchanges in their original condition up to 30 days from the date your order is received. Please package merchandise, with a copy of your invoice, securely in boxes only. Please do not use envelopes of any kind unless you are returning small pendants or tinys.Then using a padded envelope is sufficient.With returns, credit will be returned in the same way the method of payment was received.

Sizes

All pieces are measured in millimeters. The chart below will help in converting mm to approximate values in inches.

 

millimeters   

inches     

millimeters   

 inches

5mm

1/4

45mm

1 3/4

10mm

3/8

50mm

2

15mm

5/8

55mm

2 3/16

20mm

3/4

60mm

2 3/8

25mm

1

65mm

2 9/16

30mm

1 3/16

70mm

2 3/4

35mm

1 3/8

75mm

3

40mm

1 9/16

 

Security/Privacy

Lillypilly Designs values your privacy and security. We will never sell, trade or distribute any personal information you have given to us. This site uses SSL encryption to assure secure transmittal of your credit card information.